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Return Policy

Return Policy

At , our main concern is to provide you affordable and reliable solutions for your satellite phone. We want your experience with us to be easy and comfortable. 

Return and exchanges: If, for any reason, you are not completely satisfied with a purchase, you may return most items without any penalization within 14 working days of receipt for an exchange or full refund. Shipping fees in this case are non-refundable and are to be handled by the customer. Defective items are handled on case-to-case basis. If you receive a defective item or you purchase has been damaged during the transportation, you will be reimbursed for shipping fees (at standard mode). Our team will proceed to verification and will sent you a new item or refund it.

Warranty: Verasat Global provides the prepaid cards and services “as is” and makes no warranties either express or implied. Please remember that we are not the manufacturers of the product, we are a distributor of these products. 

Condition: All items being returned must be in original condition. There must be no visible scratches or wear on any part of the simcard to be considered for return, the sim card should be activated.

Not refundable items: Activated Sim cards are not refundable and cannot be returned or exchanged. 

Procedures: All return authorization requests should be submitted through our email contact. All returns are subject to an evaluation, every return is subject to strict verification on the basis of what was proclaimed in the initial request, study the reason of return and will give you the answer concerning your request of return. We strongly request that you certify all shipments and obtain a tracking number, as Verasat Global is not responsible for shipments previous to acceptance and arrival at our office. 

Not refundable items: Activated Sim cards are not refundable. 

General: SIM cards are subject to refusal in cases where the item was used, opened or refilled. Verasat Global is not liable for the inadequate usage or lack of service of any product for any reason not depending of Verasat Global. This return policy is defined for products distributed through Verasat Global.

Contact: Please submit your return requests to: