The Iridium GO! exec is a portable device that provides communication services in remote locations and in situations where conventional communication infrastructure is not available. It works using Iridium satellite technology, a global communications network that spans the entire planet.
This compact and easy-to-use device lets you make phone calls, send text messages and access data services, even in the most remote parts of the world. With the Iridium GO! exec, you can maintain a constant and reliable connection, no matter if you’re in the middle of the ocean, on a mountain expedition, or in a remote location with no land coverage.
In addition to its communication capabilities, the Iridium GO! exec also offers other useful functions. You can share your connection with other devices over Wi-Fi, allowing you to use your mobile or laptop devices to send email, access apps, and browse the web. It also has an integrated SOS button that allows you to send an emergency signal in case you need help.
Frequently Asked Questions
In this article, we’ll answer your questions about the operation, connectivity, features, and use of the Iridium GO! exec. Read on for all the information you need on this amazing technology.
Where does Iridium GO! exec?
Iridium GO! exec works anywhere on the planet’s surface with a clear view of the sky.
How can I determine if my range of vision is sufficient to use my Iridium GO! exec?
Iridium GO! exec requires a connection to the Iridium® satellite network. The rotating antenna should be vertical to the ground and have a clear, unobstructed view of the sky. For optimal performance, the antenna should be able to “see” the entire sky from approximately 8 degrees above the horizon. Nearby tall buildings or other similar structures, thick trees, and mountains can degrade performance by blocking the signal between the antenna and the satellites. Having a completely open view of the sky plays a huge role in maximizing performance as Iridium’s satellites move across the sky from the northern horizon to the southern horizon or vice versa during a connected call.
How do I connect my phone to the Iridium GO! exec?
You can connect your phone to the Iridium GO! exec in the following ways:
1. On your Iridium GO! exec, go to the “Show Wi-Fi access credentials” option in the settings menu. Then open the Iridium GO! exec on your personal phone and follow the onscreen instructions to scan the QR code with your phone’s camera.
2. In your personal phone’s network settings, select the Iridium Wi-Fi network. You will then be prompted to enter a password, which you can find using your Iridium GO! device. exec. Go to the “Show Wi-Fi access credentials” option in the settings and press the “Show password” button. Enter the password in your phone’s network settings. The default password is ‘password’.
The Iridium GO! exec support sms/text messages?
No. Sending text messages to a number is not supported. However, you can use chat applications such as WhatsApp, WeChat, Line, Viber when you are connected to the Iridium GO!
Why does it say “Internet cannot be provided, do you want to Keep online?” when I connect to the Iridium GO! exec? Should I stay logged in?
Keep in mind that you will often be connected to the Iridium GO! exec but there will be no active satellite connection, so the phone can detect it as “no internet”. However, you must maintain the connection because if there is an incoming call, your Iridium GO! exec will notify you and your smartphone will ring, and you can answer the call.
How do I use tracking or Quick GPS on my Iridium GO! exec?
Your Iridium GO! exec does not have tracking or Quick GPS functionality. However, when an emergency call is initiated, your device will show you the coordinates of your location, allowing you to transmit them by reading them from the screen.
Can I use the Iridium GO!® app with my Iridium GO! exec?
No, the Iridium GO! exec must be used with the Iridium GO! exec. You can find it in the application store of your smartphone (Google Play Store and Apple App Store).
How many people can be connected at the same time on the Iridium GO! exec?
The product supports up to 4 simultaneous users connected via Wi-Fi and Bluetooth.
What is Bluetooth® used for?
Bluetooth is used to send notifications such as incoming calls, device battery status, network status, etc. to your Iridium GO!
How do I remove my SIM card?
The Iridium GO! exec has a spring-loaded SIM card holder, so to remove it, you have to press the SIM card so that the spring pushes it out.
Is the Iridium GO! waterproof exec?
The Iridium GO! exec is waterproof with an IP65 rating when all ports are closed.
Does my Iridium GO! exec?
Your Iridium GO! exec ships with a battery charge of 70% or more. To unlock your device from storage mode, you must connect it to the USB-C charger, plug it into a power outlet, and charge it.
Can the Iridium GO! exec be exposed to dust or other natural debris?
The Iridium GO! exec is IP65 rated and is protected from dust and dirt when all ports are closed.
What is the maximum temperature in which I can use my Iridium GO! exec?
For optimal performance of your Iridium GO! exec, please follow the following temperature guidelines: -20°C to +50°C (operating), -20°C to +60°C (storage), 0°C to 45°C (battery charging)
Should I wear the protective cover while using my Iridium GO! exec?
The gray protective cover included with your Iridium GO! exec offers thermal protection for the device while it is in use. Although it is not mandatory to use it, it is recommended to do so while using it in direct sunlight.
What is the weight of the Iridium GO! exec?
The Iridium GO! exec weighs 1200 g / 2.64 lbs.
What is the Wi-Fi password or network security key?
Every dayDevices are shipped with a default password, “password”, which we recommend changing during initial setup. You can find the default Wi-Fi password on the label located on the back of your Iridium GO! exec. In addition, the user can find the default password in the device settings under “Wi-Fi Credentials”.
After accessing the voicemail system with the default password ‘password’, you can change the password by accessing the administrative menu (press the ‘3’ key) and then selecting the change password option (press the ‘1’ key ‘).
What is the default PIN needed to access voicemail messages?
The default PIN for accessing voicemail on all Iridium GO! exec is: 1234.
How do I share my Iridium GO! exec with friends/family?
If you share your Iridium GO! exec with a friend or family member, be sure to provide them with the screen PIN (if enabled) so they can unlock the device. You can also choose to share the admin PIN (if enabled).
They can download and install the Iridium GO! exec on your smart device and use it to connect to the device’s Wi-Fi to make calls and establish data connections. The Iridium GO! exec can connect up to 4 devices at the same time.
Where can I download the Iridium GO! exec?
The Iridium GO! exec is available on the Google Play app store and the App Store. You can find the app by searching for “Iridium GO! exec.”
Can I use my cellular network while connected to the Iridium GO! exec?
The Iridium GO! exec is designed to be used outside the range of cellular networks. It can be used within the range of both Wi-Fi and cellular networks, but on occasion there may be an automatic switch between Wi-Fi and cellular networks that may adversely affect the Wi-Fi connection between the smartphone and the Iridium GO! device.
The Iridium GO! exec gets hot during use, is this normal?
You may notice this during long calls or while charging. Heat is produced by the electronic components inside your Iridium GO! exec and it is completely normal.
How do I update the firmware of the Iridium GO! exec?
The Iridium GO! exec will notify you if a firmware update is available when you download the latest version. Device firmware can be updated via the app.
When you connect the device to the Iridium GO! exec, you will be notified if a new firmware update is available. Follow the instructions on the screen to complete the firmware update.
To make sure you always have the latest information, you should check that your app is updated to the latest version in the appropriate app store. Every time there is a new firmware update, Iridium will release a new version of the application to include that firmware.
Where can I download the Iridium GO! exec?
The Iridium GO! exec is available on the Google Play app store and the App Store. You can find the app by searching for “Iridium GO! exec.”
Can I use my cellular network while connected to the Iridium GO! exec?
The Iridium GO! exec is designed to be used outside the range of cellular networks. can be used within range of cellular and Wi-Fi networks, but occasionally there may be an automatic switch between Wi-Fi and cellular networks that may adversely affect the Wi-Fi connection between your smartphone and the Iridium GO!
The Iridium GO! exec gets hot during use, is this normal?
You may notice this during long calls or while charging. Heat is produced by the electronic components inside your Iridium GO! exec and it is completely normal.
How do I update the firmware of the Iridium GO! exec?
The Iridium GO! exec will notify you if a firmware update is available when you download the latest version. Device firmware can be updated via the app.
When you connect the device to the Iridium GO! exec, you will be notified if a new firmware update is available. Follow the instructions on the screen to complete the firmware update.
To make sure you always have the latest information, you should check that your app is updated to the latest version in the appropriate app store. Every time there is a new firmware update, Iridium will release a new version of the application to include that firmware.
Can I charge my smart device through the Iridium GO! exec?
Yes, the Iridium GO! exec can charge a smart device with the USB-C cable through the USB-C headphone/external charging port. The Iridium GO! exec must be turned on for a smart device to load.
Can I make two calls simultaneously?
Yes, the Iridium GO! exec allows two calls at the same time. These can be done from any combination of the device and the app, or SIP phones (connected either via Wi-Fi or the Ethernet port).
Do I need the Iridium GO! exec to make a call using the Iridium GO! exec?
You can make calls using the touch screen and LCD keypad of the Iridium GO! exec. However, if you want to make calls from your smartphone or smart device, the app must be installed and connected to the Wi-Fi of the Iridium GO! Exec.
Can I make calls and use data at the same time?
Yes, the Iridium GO! exec can allow two calls and one data connection at the same time. However, voice call quality may be lower when two calls are made and one data session is in use.
What is the micro-SD card reader used for?
The micro-SD card reader does not provide device memory, file storage, or read/write capabilities. It is used for diagnostics and manufacturing tests.
Is the antenna adapter of the Iridium GO! with the Iridium GO! exec?
No, the adapter is not compatible with the external antenna connector of the Iridium GO!
Is the external antenna of the Iridium GO! with the Iridium GO! exec?
No.
How much does it cost to use the voice and data service on the Iridium GO! exec?
Your service provider e servicios can help you with service activation, billing inquiries, and pricing.
Which smartphones and tablets can be used with the Iridium GO! exec?
Most popular Android and Apple devices will work with the Iridium GO! exec. To make sure your smart device’s operating system is compatible, please check the relevant app store for more information.
What standard applications are available for use on the Iridium GO! exec?
These apps have been tested and verified to work well with the Iridium GO! exec:
- Chat applications: WhatsApp, Viber, Line, Signal, Telegram
- Social media: Twitter (public profile)
- Browsers: Opera, Firefox
- Financial apps: Venmo, Zelle
- Home Automation: Google Home
- What custom applications are available for use on the Iridium GO! exec?
Iridium works with partners to offer applications customized for email, weather, or specific industry requirements to provide more cost-effective and efficient use of the Iridium Certus 100 mid-band data connection. Some of these applications they are:
- Pivotel Iridium Mail
- XGATE by Pivotel
- OCENS OneMail
- OnSat mail by Applied Satellite Technology
- PredictWind PredictWind
What service plans are available?
For assistance, contact your Iridium Authorized Service Provider. Your service provider can help you with service activation, billing inquiries, and pricing.
Will my SIM card and service plan from another Iridium or Iridium Connected device work with the Iridium GO! exec?
No. If you try to transfer your SIM card from your existing phone or other device, it won’t work. The Iridium GO! exec uses an Iridium Certus SIM card. Currently, only Iridium Certus SIM cards that are provisioned specifically for Iridium GO! exec work on the unit. Iridium Certus SIM cards provisioned for other devices will not work in the Iridium GO!
Can I connect the Iridium GO! exec to an external antenna for use in a vehicle or a building?
An external antenna kit is being developed, but is not available at this time.
What is the warranty on my Iridium GO! exec?
The product is warranted for one (1) year from the date of original purchase. For more information, see the warranty section in the user manual.
Can I browse the web using the Iridium GO! exec?
The data in the Iridium GO! exec can be used wirelessly via Wi-Fi or wired via Ethernet connection. For detailed information, please refer to the Help section in the Iridium GO! exec or the user manual.
How do I use standard apps?
To access applications that require browsing or Internet access, connect your smart device to the Wi-Fi network of the Iridium GO! exec. Use the Iridium GO! exec or the pro pio device to initiate a data session through the Connection Manager by choosing an appropriate activity profile. Use a standard application/web browser as you normally would to access the Internet through the Iridium satellite network. Please note that graphic/multimedia/video heavy content apps and websites will not work on this product.
What are activity profiles and how do I create them?
Since satellite data connections are slower and more expensive than typical Internet connections, it’s important to allow only the data you want to be transmitted over the satellite network. Activity profiles establish the rules to allow or block traffic passing through the satellite network. There are a number of preset profiles on your Iridium GO! exec. If you want to create your own profiles, you can do so from settings: Device Settings: Activity Profiles menu in the Iridium GO!
How can I make sure I manage my data usage efficiently?
It is important to make sure you use the most appropriate activity profile when making data connections, as the activity profile will allow you to use the tools you want and will prevent other applications on your PC or smart device from also using Internet data on your device. background. Also, make sure you don’t leave the connection active when it’s not necessary. To help you with this, the Connection Manager feature provides you with a dropdown menu to choose the session time.
You can monitor your upload and download usage from the data connection screen (scroll to the bottom). Please note that the values here are approximate and should not be used for billing purposes. The usage counter can be reset from the administrator menu or from the Iridium GO! exec, and you can also monitor your data usage in settings: Device Settings: Billing and Monitoring menu in the Iridium GO!
How can I verify my email with the Iridium GO! exec?
To verify your email using the Iridium GO! exec, you can use the Iridium Mail app found in the Google Play store on your Android smartphone. Please note that the Iridium Mail app is expected to be available on the App Store for iOS devices at a later date. You will need to create an Iridium Mail email account to use this app. Alternatively, you can use the Connection Manager feature in the Iridium GO! exec and configure your standard email application to access your email.
Does my Iridium Mail email account work with the Iridium GO! exec?
Yes, your Iridium Mail email account can be used with the Iridium GO! exec. When setting up your email account, be sure to select the Iridium GO! exec in the router options.
How do I set up my SOS service?
To set up the SOS feature on your Iridium GO! exec, open the SOS tab within the Iridium GO! exec. Follow the steps provided to add emergency contacts that will be alerted when the SOS button is pressed. You can choose to use the IERCC service or enter any phone number as your emergency contact. If you opt for the IERCC service, you will need to register online and enter the 5-digit authorization code. You can find more information about registration at https://my-geos.com/registration.
How do I initiate an SOS?
There are several ways to initiate an SOS on the Iridium GO! exec:
1. On the device: Lift the cover marked SOS and press the SOS button for more than 1 second. If the unit is not turned on, it will turn on and start the SOS.
2. On the device: Press el SOS icon on the device’s LCD home screen, then press and hold the on-screen SOS button for 3 seconds.
3. Through the app: Use the Iridium GO! exec to trigger an SOS by pressing the SOS icon on the home screen of the application. Then press and hold the on-screen SOS button until the SOS is activated.
Note: When triggering an SOS, make sure the Iridium GO! exec is up and the unit has a clear view of the sky. If you have an external antenna, make sure it is connected.
My Iridium GO! exec does not start. What should I do?
If your Iridium GO! exec does not turn on, first connect it to a compatible charger to check if the battery is charged. If the LEDs light up, you can try pressing the power button or lifting the antenna to turn the unit on. If the unit still won’t turn on, contact your Iridium Authorized Service Provider for assistance.
Will I be blocked from my Iridium GO! exec if I enter my PIN incorrectly?
No, there are no restrictions on the number of attempts you can make to enter your PIN.
I forgot my 4-digit admin PIN. How can I reset it?
To reset your admin PIN, you must perform a hard reset of the device. This can be done by pressing and holding the reset button with a paper clip for 10 seconds (or until the device reboots).
I see the error “Call failed: voice not enabled on my Iridium GO! exec”, what should I do?
This can occur when the device has not successfully registered on the network. To successfully register with the network, the device must have a valid SIM card inserted and have a good view of the sky (either with the internal antenna raised or with an external antenna connected). When the registration is complete, “Iridium” will be displayed on the status bar and the LED will slowly flash green.
Wait a few minutes and try again or help reset the satellite module by flipping the internal antenna down, pressing cancel to prevent the device from turning off, and raising the antenna again.
I started using the Iridium GO! exec inside and then went outside. It doesn’t seem to be logging, what should I do?
If the device has not registered with the network, you can flip the internal antenna down, cancel power off to prevent the device from turning off, and then flip the antenna back up. Doing so will reset the satellite module inside the device and allow it to register with the Iridium network.
Who should I contact for support with my Iridium GO! exec?
For assistance, contact your Iridium Authorized Service Provider. Your service provider can help you with service activation, billing and pricing inquiries, documentation requests, training, troubleshooting, parts orders, repair services, and more.
How do I find my Iridium GO! exec?
This information can be found on your Iridium GO! exec once it registers on the network. On your Iridium GO! exec, click the Settings icon, scroll down and select “Device Information”. If it doesn’t show anything, it means your device is still trying to register with the network.
You can also contact your service provider, Iridium to get your account details.